Terms of service

Terms of Service – Syahi Threads

OVERVIEW

Welcome to Syahi Threads! The terms "we," "us," and "our" refer to Syahi Threads. Syahi Threads operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with any policies referenced herein, including our Privacy Policy, Shipping Policy, and Returns & Exchange Policy, govern your use of our Services and your purchase of products from Syahi Threads.

By accessing, browsing, or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.

We reserve the right to modify these Terms at any time by posting updated versions on this website. Your continued use of the Services after any changes constitutes your acceptance of those changes.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any of your minor dependents to use the Services on devices owned or controlled by you.

To use our Services or place an order, you may be required to provide certain information, including your name, email address, billing address, shipping address, and payment details.

You represent and warrant that:

  • All information you provide is true, accurate, current, and complete.

  • You are authorized to use the payment method provided.

  • You will promptly update your information if any changes occur.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

Syahi Threads reserves the right to suspend or terminate accounts found to contain inaccurate information, fraudulent activity, or misuse of the Services.

SECTION 2 – OUR PRODUCTS

Syahi Threads specializes in premium made-to-order apparel and accessories.

Most products are manufactured only after an order has been successfully placed and confirmed.

As every item is individually printed or produced specifically for each customer:

  • Minor variations in colour, print placement, stitching, fabric texture, or finishing may naturally occur.

  • Such variations are inherent to the manufacturing process and shall not be considered defects.

We have made every effort to display product images, colours, and descriptions as accurately as possible. However:

  • Colours may appear differently depending on your monitor, mobile device, browser settings, lighting conditions, or printing process.

  • Actual products may vary slightly from digital previews.

All product descriptions, pricing, availability, specifications, and images are subject to change without notice.

We reserve the right to:

  • discontinue any product at any time;

  • limit product quantities;

  • refuse or cancel orders;

  • modify product specifications without prior notice.

Availability of products is not guaranteed and may change without notice.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the selected product(s).

An order is considered accepted only after payment has been successfully authorized (where applicable) and Syahi Threads confirms the order.

Because our products are made-to-order, production begins shortly after order confirmation.

Accordingly:

  • Orders may only be cancelled before production has commenced.

  • Once production or dispatch has started, cancellation requests cannot be accommodated.

We reserve the right, at our sole discretion, to:

  • refuse any order;

  • cancel any order;

  • limit purchase quantities;

  • refuse service to any customer where fraud, abuse, or policy misuse is suspected.

If we cancel or modify an order after payment has been received, we will notify you using the contact details provided during checkout and process any applicable refund.

Products purchased from Syahi Threads are intended solely for personal use unless otherwise expressly agreed in writing.

Returns, exchanges, and refunds shall be governed exclusively by our Returns & Exchange Policy and Refund Policy available on this website.

SECTION 4 – PRICES AND BILLING

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.

Unless specifically mentioned, prices include applicable taxes.

Shipping charges, if applicable, are calculated separately during checkout.

We reserve the right to modify:

  • product prices;

  • discounts;

  • promotional offers;

  • shipping charges;

at any time without prior notice.

You agree to provide current, complete, and accurate billing and payment information.

You authorize Syahi Threads and its payment service providers to charge the selected payment method for the total purchase amount, including applicable taxes and shipping charges.

If a payment cannot be successfully processed, we reserve the right to cancel your order.

SECTION 5 – SHIPPING AND DELIVERY

Every Syahi Threads product is made-to-order and fulfilled through our trusted manufacturing and logistics partners.

Processing Time

Orders typically require 5–7 business days for production after successful order confirmation.

Estimated Delivery

Within India

  • Approximately 5–7 business days after dispatch.

International Orders

  • Approximately 10–15 business days after dispatch.

Delivery timelines are estimates only and are not guaranteed.

Delays may occur because of:

  • courier partner disruptions;

  • weather conditions;

  • public holidays;

  • customs inspections;

  • remote delivery locations;

  • force majeure events;

  • other circumstances beyond our reasonable control.

Syahi Threads shall not be liable for delays caused by third-party logistics providers or governmental authorities.

Customers are responsible for providing complete and accurate shipping information.

Orders returned due to:

  • incorrect address;

  • incomplete address;

  • customer unavailability;

  • refusal to accept delivery;

may incur additional shipping charges for re-delivery.

Risk of loss and ownership transfers to the customer once the order is handed over to the courier partner.

Shipping Restrictions

We currently do not ship to:

  • P.O. Box addresses;

  • restricted or non-serviceable PIN codes;

  • locations where our courier partners cannot provide delivery.

For international shipments, customers are solely responsible for:

  • customs duties;

  • import taxes;

  • local government charges;

  • brokerage fees;

where applicable.

SECTION 6 – INTELLECTUAL PROPERTY

All content available on the Services, including but not limited to:

  • artwork;

  • illustrations;

  • graphics;

  • typography;

  • poems;

  • slogans;

  • product designs;

  • logos;

  • icons;

  • photographs;

  • videos;

  • website design;

  • branding;

  • text;

  • source code;

is the exclusive property of Syahi Threads or its licensors and is protected under applicable copyright, trademark, design, and intellectual property laws.

No content from this website may be copied, reproduced, modified, distributed, republished, transmitted, displayed, sold, licensed, or commercially exploited without our prior written permission.

Nothing contained within these Terms grants any ownership or license in our intellectual property.

Unauthorized use may result in civil and criminal legal action.

SECTION 7 – OPTIONAL TOOLS

Our Services may provide access to third-party tools or integrations over which Syahi Threads has no control.

These tools are provided on an "as is" and "as available" basis without warranties of any kind.

Your use of such tools is entirely at your own risk.

Syahi Threads shall not be liable for any issues arising from your use of third-party services or applications.

Future features, tools, or enhancements introduced to the Services shall also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, services, or features available through our Services may include links to third-party websites.

These links are provided solely for your convenience.

Syahi Threads does not:

  • endorse;

  • monitor;

  • verify;

  • guarantee;

the accuracy or reliability of third-party websites.

We are not responsible for:

  • third-party content;

  • privacy practices;

  • products;

  • services;

  • transactions conducted with third parties.

You access third-party websites entirely at your own risk.

We encourage you to review the terms and privacy policies of any third-party website before engaging in any transaction.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Syahi Threads operates its online store using the Shopify e-commerce platform. Shopify provides the technology and infrastructure that enables us to offer our products and Services to customers.

However, all products displayed on this website are sold directly by Syahi Threads. Any purchase you make through this website is solely between you and Syahi Threads.

By using our Services, you acknowledge and agree that:

  • Shopify is not the seller of the products offered on this website.

  • Shopify is not responsible for manufacturing, fulfillment, shipping, returns, refunds, warranties, or customer support relating to products purchased from Syahi Threads.

  • Any claims relating to your purchase should be directed exclusively to Syahi Threads.

To the fullest extent permitted by law, you expressly release Shopify and its affiliates from any liability arising out of transactions conducted between you and Syahi Threads.

SECTION 10 – PRIVACY POLICY

Your privacy is important to us.

All personal information collected through our Services is governed by our Privacy Policy, which forms an integral part of these Terms of Service.

By using our Services, you consent to the collection, use, storage, and processing of your information in accordance with our Privacy Policy.

As our store is hosted on Shopify, certain personal information may also be collected and processed by Shopify and its service providers for purposes including:

  • payment processing;

  • fraud prevention;

  • order fulfillment;

  • website analytics;

  • service improvements;

  • platform security.

For more information, please review:

  • Syahi Threads Privacy Policy

  • Shopify Privacy Policy

By using this website, you acknowledge that your information may be transferred to and processed in jurisdictions outside your country of residence where Shopify or its partners operate.

SECTION 11 – FEEDBACK

If you submit or share with us any suggestions, ideas, reviews, testimonials, comments, designs, photographs, recommendations, or other content ("Feedback"), whether through our website, email, social media, or any other communication channel, you grant Syahi Threads a perpetual, worldwide, irrevocable, royalty-free, transferable, and sublicensable license to:

  • use;

  • reproduce;

  • modify;

  • adapt;

  • publish;

  • display;

  • distribute;

  • translate;

  • create derivative works from;

  • commercially exploit;

such Feedback in any medium without compensation or prior notice.

You represent and warrant that:

  • you own or have the necessary rights to the Feedback you submit;

  • your Feedback does not infringe any intellectual property or other legal rights of any third party;

  • your Feedback does not contain unlawful, defamatory, abusive, misleading, or offensive material.

We reserve the right, but have no obligation, to remove or refuse any Feedback that we believe violates these Terms or applicable laws.

You remain solely responsible for any Feedback you submit.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

  • product descriptions;

  • sizing;

  • colours;

  • pricing;

  • promotional offers;

  • availability;

  • shipping charges;

  • estimated delivery times.

We reserve the right to:

  • correct any such errors;

  • modify information;

  • update product details;

  • discontinue products;

  • cancel orders;

at any time and without prior notice, including after an order has been placed.

Pricing Errors

If a product is listed at an incorrect price due to a typographical, technical, system, or human error, Syahi Threads reserves the right to cancel or refuse the order, regardless of whether payment has already been received.

Where payment has been collected for such an order, the full amount paid shall be refunded to the original payment method within a reasonable time.

No customer shall have any legal claim to purchase a product at an incorrectly displayed price.

SECTION 13 – PROHIBITED USES

You agree to use the Services only for lawful purposes.

You shall not use the Services:

  • for any unlawful purpose;

  • to violate any applicable laws or regulations;

  • to infringe upon our intellectual property rights or those of others;

  • to upload malicious software, viruses, malware, ransomware, spyware, or harmful code;

  • to interfere with the security or operation of the website;

  • to scrape, harvest, copy, or extract website content using automated tools;

  • to send spam or unsolicited promotional material;

  • to impersonate another person or entity;

  • to submit false or misleading information;

  • to attempt unauthorized access to our systems;

  • to interfere with other users' enjoyment of the Services.

You also agree not to:

  • copy or reproduce website content without authorization;

  • use bots, crawlers, automated purchasing software, or AI agents that overload or interfere with our systems;

  • collect personal information belonging to other users;

  • exploit security vulnerabilities;

  • bypass authentication or website protections.

Policy Misuse

Syahi Threads reserves the right to reject, suspend, or permanently refuse any order, refund request, exchange request, promotional benefit, or customer account where we reasonably suspect:

  • fraudulent transactions;

  • payment fraud;

  • excessive or abusive return requests;

  • chargeback abuse;

  • misuse of promotional offers or discount codes;

  • resale in violation of these Terms;

  • any attempt to manipulate our policies.

We also reserve the right to refuse service, restrict access, or permanently terminate customer accounts where misuse of our Services is reasonably suspected.

Violation of these Terms may result in immediate suspension or termination of access to our Services without prior notice.

SECTION 14 – AGENTS

14.1 Application of this Section

This section applies if you use, permit, enable, or deploy any software, script, bot, crawler, artificial intelligence system, automated purchasing tool, browser automation, API client, or any other autonomous or semi-autonomous technology ("Agent") to access or interact with the Services.

14.2 Authorized Access

No Agent may access or interact with the Services unless:

  • it clearly identifies itself as an automated system;

  • it complies with these Terms;

  • it does not interfere with the normal operation of the website.

Syahi Threads may restrict or prohibit access by any Agent at its sole discretion.

14.3 Website Protection

We reserve the right to implement technical measures to:

  • limit automated traffic;

  • block suspicious requests;

  • restrict excessive usage;

  • prevent unauthorized scraping;

  • protect our infrastructure and intellectual property.

Circumventing such protections is strictly prohibited.

14.4 Agent Responsibilities

Any permitted Agent must:

  • accurately identify itself in requests made to our Services;

  • not disguise itself as a human user;

  • not bypass CAPTCHA systems or security mechanisms;

  • respond truthfully if requested to identify itself;

  • comply with all applicable laws and these Terms.

Violation of this section may result in immediate blocking of access and legal action where appropriate.

SECTION 15 – TERMINATION

Syahi Threads reserves the right, at its sole discretion and without prior notice, to:

  • suspend or terminate your account;

  • refuse future purchases;

  • cancel pending orders;

  • restrict access to the Services;

if we reasonably believe that you have:

  • violated these Terms;

  • breached any applicable law;

  • provided false information;

  • engaged in fraudulent activity;

  • abused our policies;

  • attempted unauthorized access to our systems;

  • acted in a manner harmful to Syahi Threads, our customers, or our business.

Termination shall not affect any rights or obligations accrued before termination.

You remain liable for all outstanding payments or obligations arising prior to termination.

The following provisions shall survive termination:

  • Intellectual Property;

  • Privacy Policy;

  • Feedback;

  • Disclaimer of Warranties;

  • Limitation of Liability;

  • Indemnification;

  • Governing Law;

  • Dispute Resolution;

  • any other provisions that by their nature are intended to survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services, website, products, content, and all related materials are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by applicable law, Syahi Threads disclaims all warranties, representations, and conditions of any kind, whether express, implied, statutory, or otherwise, including but not limited to:

  • merchantability;

  • satisfactory quality;

  • fitness for a particular purpose;

  • durability;

  • title;

  • non-infringement;

  • uninterrupted availability;

  • freedom from viruses or harmful components.

We do not warrant that:

  • the Services will always be available;

  • the website will be uninterrupted or error-free;

  • defects will always be corrected;

  • product colours displayed on your device will exactly match the delivered product;

  • the Services will meet every individual expectation.

Made-to-Order Products

As Syahi Threads products are manufactured individually after an order is placed, customers acknowledge and accept that minor variations may occur, including but not limited to:

  • print alignment;

  • colour tone;

  • fabric texture;

  • stitching;

  • finishing;

  • packaging.

These natural variations are part of the production process and shall not be considered manufacturing defects.

Size Tolerance

Garment measurements may vary slightly during manufacturing.

A variation of approximately ±1 inch (2.5 cm) from the published size chart shall be considered commercially acceptable and shall not constitute a defect.

Customers are strongly encouraged to review the applicable size chart before placing an order.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Syahi Threads, its owners, directors, employees, affiliates, licensors, service providers, manufacturing partners, logistics partners, contractors, agents, and Shopify shall not be liable for any:

  • indirect damages;

  • incidental damages;

  • consequential damages;

  • punitive damages;

  • exemplary damages;

  • special damages;

  • loss of profits;

  • loss of business;

  • loss of goodwill;

  • loss of opportunity;

  • loss of revenue;

  • loss of data;

  • emotional distress;

  • business interruption;

arising from or relating to:

  • your use of the Services;

  • your inability to access the Services;

  • any purchase made through the website;

  • delays in production or shipping;

  • courier delays;

  • customs clearance;

  • website downtime;

  • technical errors;

  • third-party payment failures;

  • force majeure events.

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to:

  • natural disasters;

  • floods;

  • earthquakes;

  • fire;

  • pandemics;

  • epidemics;

  • government restrictions;

  • war;

  • civil unrest;

  • strikes;

  • transportation disruptions;

  • supplier failures;

  • internet outages;

  • power failures;

  • customs delays.

Liability Cap

To the maximum extent permitted by law, the total aggregate liability of Syahi Threads arising out of or relating to any order, transaction, or use of the Services shall not exceed the total amount actually paid by the customer for the specific order giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

Customers acknowledge that the pricing of our products reflects this allocation of risk and limitation of liability.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Syahi Threads, its proprietors, affiliates, licensors, manufacturing partners, service providers, logistics partners, employees, contractors, agents, and Shopify (where applicable) from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising out of or relating to:

  • your breach of these Terms of Service;

  • your misuse of the Services;

  • your violation of any applicable law or regulation;

  • your infringement of any third-party intellectual property or other legal rights;

  • any content, feedback, reviews, or material submitted by you;

  • fraudulent activity or misuse of your account.

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you. You agree to cooperate fully with us in defending any such claim.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The remaining provisions shall remain in full force and effect and shall continue to be legally binding.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure by Syahi Threads to exercise or enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with our:

  • Privacy Policy;

  • Shipping Policy;

  • Returns & Exchange Policy;

  • Refund Policy;

  • and any other policies published on our website,

constitute the complete agreement between you and Syahi Threads regarding your use of the Services and supersede all prior communications, representations, or agreements, whether written or oral.

Any ambiguity in interpreting these Terms shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, sublicense, or delegate any of your rights or obligations under these Terms without our prior written consent.

Syahi Threads may assign, transfer, subcontract, or delegate any of its rights or obligations under these Terms without notice to you.

SECTION 22 – GOVERNING LAW & JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

Any dispute, claim, or legal proceeding arising out of or relating to these Terms, the Services, or any purchase made through the website shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, India.

Nothing in these Terms limits any statutory consumer rights available under applicable law.

SECTION 23 – CUSTOMER RESPONSIBILITIES

By placing an order with Syahi Threads, you agree to:

  • provide complete, accurate, and current billing, shipping, and contact information;

  • carefully review product descriptions and size charts before placing an order;

  • ensure that the selected shipping address is correct;

  • inspect your order immediately upon delivery;

  • report damaged, defective, or incorrect products within the timelines specified in our Returns & Exchange Policy;

  • use the Services only for lawful purposes.

Failure to comply with these responsibilities may affect your eligibility for returns, exchanges, refunds, or warranty-related claims.

SECTION 24 – HEADINGS

The section headings used in these Terms are included solely for convenience and shall not affect the interpretation or construction of any provision.

SECTION 25 – CHANGES TO THESE TERMS

Syahi Threads reserves the right to modify, update, amend, or replace any part of these Terms of Service at any time.

Updated Terms shall become effective immediately upon being posted on this website unless otherwise stated.

It is your responsibility to periodically review these Terms.

Your continued use of the Services after any modification constitutes your acceptance of the revised Terms.

SECTION 26 – FORCE MAJEURE

Syahi Threads shall not be liable for any delay, interruption, or failure to perform any obligation under these Terms where such delay or failure results from events beyond our reasonable control, including but not limited to:

  • natural disasters;

  • floods;

  • earthquakes;

  • fire;

  • epidemics or pandemics;

  • governmental actions or restrictions;

  • war;

  • terrorism;

  • civil unrest;

  • strikes or labour disputes;

  • transportation disruptions;

  • supplier failures;

  • internet outages;

  • power failures;

  • customs delays;

  • acts of God.

Performance of our obligations shall be deemed suspended for the duration of such events.

SECTION 27 – CONTACT INFORMATION

For any questions regarding these Terms of Service, our policies, or your order, please contact us:

Syahi Threads

Email:
harsh1771993@gmail.com

Business Address:
204, Naya kheda, Madanwadi, L S Nagar, Sector 3, Vidyadhar Nagar, Jaipur, Rajasthan 302039

Phone:
+91-8005840842

Related Policies

Your use of the Services is also governed by the following policies, which form an integral part of these Terms of Service:

  • Privacy Policy

  • Shipping Policy

  • Returns & Exchange Policy

  • Refund Policy

By using this website or placing an order with Syahi Threads, you acknowledge that you have read, understood, and agreed to these Terms of Service and all related policies.